11/12/2005 Jazz Sports: change in cash back rules ignites players complaints
7.05 am EST Two players file complaints against Jazz Sports (r. 10) due to an unannounced yet retroactively enforced change in their cash back program rules. The old rule said "Example: If you sign up on April 20th your first bonus period will be from April 20th to May 31st. Your bonus will be paid by June 5th. After this initial period bonuses will be calculated automatically every month and the funds placed in your account if you qualify. To qualify you must rollover all deposits 3 times and must have a net loss for the month." The new rule, changed without notice after October 26th 2005 says "Example: If you sign up on April 20th your first bonus period will be from April 20th to May 31st. Your bonus will be paid by June 5th. After this initial period bonuses will be calculated automatically every month and the funds placed in your account if you qualify. To qualify you must rollover your beginning of month balance (if any) and all deposits 3 times and must have a net loss for the month." According to complaining players this sudden change in rules makes it impossible to qualify for a cashback. While we understand rules may be changed at any time, we also believe it is wrong to enforce new rules retroactively like in these two cases. TOW will speak to the book later today and report Jazz management position on these disputes.
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